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Our portal allows clients to access a wide range of management information, including Insurance Certificates, Risk Assessments, KPIs, COSHH, Accreditations, Safe System of Work, Policy documents including Health & Safety, Environmental and Quality Statements, Quality Reports and Meeting Minutes.

Intelligent Tendering Through Best Value Procurement

posted 19/10/2016 - 18:17

The logic behind current tendering practice is questionable; the FM specifies in detail the service required, having to predict three years’ requirements and providers merely have to make their service fit. This means that most of the methodology has been dictated before the specialist can bring its expertise and creativity to bear. Think of ... | read more

Is Your Contractor Making You Work Too Hard?

posted 12/10/2016 - 10:59

Do you see enough of your contractor’s managers? Are you reacting to their problems, constantly on their backs about day to day issues? Simply reacting to problems will never result in a high quality service, most obviously because you have to rely on issues making themself apparent before they can be resolved. In addition, firefighting... | read more

Understanding Staff

posted 07/10/2016 - 12:46

Sometimes it is too easy to question a member of staff’s work ethic without understanding their background. You might conclude that they are unresponsive or lacking motivation, but they might just be tired or having a very hard time emotionally. You really need to not jump to conclusions but try to find out why, and what, if anything, can you... | read more

Specifying Flexibility

posted 28/09/2016 - 11:35

Specifying a cleaning contract is a tricky task, with a multitude of variables. Indeed high quality of service begins with a clear and comprehensive Contract Specification, but rigid adherence alone will not deliver what is required; flexibility is essential. Of course a good specification is helpful so try and use clear descriptions and visuals... | read more

Contract Mobilisation

posted 22/09/2016 - 14:04

The skill with which a contract is mobilised can seriously impact on the delivery through the full term. Get it right and you will have the ability to maintain and improve on high standards and will gain the staff goodwill necessary to provide exceptional service levels. Get it wrong and you will have no benchmarks and a potentially uncooperative s... | read more