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Our portal allows clients to access a wide range of management information, including Insurance Certificates, Risk Assessments, KPIs, COSHH, Accreditations, Safe System of Work, Policy documents including Health & Safety, Environmental and Quality Statements, Quality Reports and Meeting Minutes.

Is Your Contractor Investing in its Staff?

posted 31/07/2014 - 10:57

Lack of investment plagues the contract cleaning industry. Many contractors are locked into a cycle of low pay and low expectations, combined with poor training and equipment, resulting in poor productivity and at best mediocre service. Lack of investment is clearly a false economy; if your contractor neglects the care of their own staff, they in t... | read more

Intelligent Tendering Through Best Value Procurement

posted 23/07/2014 - 12:24

The logic behind current tendering practice is questionable; the FM specifies in detail the service required, having to predict three years’ requirements and providers merely have to make their service fit. This means that most of the methodology has been dictated before the specialist can bring its expertise and creativity to bear. Think of ... | read more

Is Your Contractor Making You Work Too Hard?

posted 16/07/2014 - 15:29

Do you see enough of your contractor’s managers? Are you reacting to their problems, constantly on their backs about day to day issues? Simply reacting to problems will never result in a high quality service, most obviously because you have to rely on issues making themself apparent before they can be resolved. In addition, firefighting probl... | read more

Understanding Staff

posted 09/07/2014 - 11:34

Sometimes it is too easy to question a member of staff’s work ethic without understanding their background. You might conclude that they are unresponsive or lacking motivation, but they might just be tired or having a very hard time emotionally. You really need to not jump to conclusions but try to find out why, and what, if anything, can you... | read more

Specifying Flexibility

posted 02/07/2014 - 16:54

Specifying a cleaning contract is a tricky task, with a multitude of variables. Indeed high quality of service begins with a clear and comprehensive Contract Specification, but rigid adherence alone will not deliver what is required; flexibility is essential. Of course a good specification is helpful so try and use clear descriptions and visuals to... | read more