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posted 19/06/2018 - 11:42
Every contractor will pitch for your business with enthusiasm.
Every contractor will begin a new contract with the best of intentions.
Without the right procedures though, service will inevitably decline and complacency will follow. This is because without professional benchmarking there is nothing against which to measure standards, so the contractor, however well meaning, will not know that standards are declining until the rot is well and truly set in. Benchmarking provides essential discipline to ensure that standards are maintained at all times, effectively ensuring that there is no way short cuts can be taken – no hiding place.
Right from the beginning the successful contractor needs a comprehensive Quality Management Programme to provide the objective physical checks to calculate the agreed statistical quality levels over the life of the contract.The ideal Quality Management tool will help contract managers assess quality, create and record quality scores and generate reports for management to review quality performance with painstaking attention to detail.
Key Performance Indicators
In addition your contractor must define Key Performance Indictors (KPIs) to manage the contract. This will ensure that every aspect of the contract is monitored, managed and kept under constant review to identify both actual performance and service improvements. It will track and assess events under the precise terms of the Service Level Agreement, which itself must meticulously reflect the terms of the contract specification. Reporting should be regular in one clear, concise document which should always be to hand so that it is available when the Facilities Manager is required to report on contract performance.
Every contractor claims to deliver high quality of service, but it is only through a well defined SLA combined with a meticulous Quality Management System and clear KPIs that it can be proven to be delivered consistently for the duration of the contract, providing clear validation of service quality and value.
About TemcoUK Facility Services
Since 2001 Temco has been operating in the UK in a wide range of environments, from servicing the meticulous demands of medical clean rooms to daily office cleaning in commercial and industrial environments in both private and public sectors.
Combining professional standards with flexible management structures, the company prides itself on offering consistently high results alongside outstanding client service. Based in west London, TemcoUK Facility Services employs over 450 staff with a turnover in excess of £5m.