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Transparency Builds Trust

posted 04/09/2018 - 11:19

Transparency is one of TemcoUK’s core values; it builds trust and fosters long term relationships.

For Facilities Managers transparency helps to eliminate the chance of surprise costs throwing budgets off course.

Traditionally transparency is not universal in the industry. There are still companies out there that over complicate pricing structures, or lump everything together, making it extremely difficult for clients to fully understand the true contract costs. This is perhaps best illustrated where companies charge for say 60 hours but only complete 50 hours of cleaning.  Genuine transparency ensures that clients understand actual hours and wages paid, not scheduled contractual hours, and leads to greater service value and promotes high levels of trust.

Andrew Philpot, Managing Director, comments, “In a competitive environment transparency is essential to justify value in order to build trust. Clients need to know why they are being charged for a positive sustainable relationship. This is the long term approach, as a result of which many clients have stayed with TemcoUK for a long time, acknowledging the ongoing value of the partnership.”

Of course offices can change configuration over the period of the contract, so terms must be dynamic and evolve too. Transparent pricing gives you the ability to examine the financial implications of any change in detail before making any decisions, because transparent pricing also ensures that changing spaces are easily priced, qualified and implemented.

“Your contractor should share a complete breakdown of pricing with you, including overheads and margins.” Andrew adds, “This ensures that you know what you are paying for at all times and will make critical issues such as commitment to staff and technical development clear to see.”

About TemcoUK Facility Services

Since 2001 Temco has been operating in the UK in a wide range of environments, from servicing the meticulous demands of medical clean rooms to daily office cleaning in commercial and industrial environments in both private and public sectors.

Combining professional standards with flexible management structures, the company prides itself on offering consistently high results alongside outstanding client service.  Based in west London, TemcoUK Facility Services employs over 450 staff with a turnover in excess of £5m.

 

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