Without regular management of the cleaning contract, it can become stale and overlooked. Organisations often stick with unsatisfactory cleaners, thinking that it’s difficult or a hassle to change. It’s not! Staying in a partnership with an unreliable service provider is not ideal, and could even affect your staff morale. Consider a change to your office cleaning contractor.
In this blog we look at four signs that it could be time to review your existing cleaning contractor.
4 signs that it’s time to change your cleaning contractor
There’s no support for onsite contract cleaning staff
Office cleaning staff need regular and reliable support and management, plain and simple!
One of the biggest complaints we hear from new contracts is that their previous cleaning team do not feel supported. Not just in training, for example health and safety, but also in the correct cleaning methods and usage of the specified products.
Understanding responsibilities within the cleaning team is essential, and schedules will list out all the tasks allocated to roles. This also provides compliance and reassurance that the cleaning specification is being carried out in accordance with your contract.
Lines of communication need to be clear and responsibilities explained and understood. This will allow small issues to be quickly resolved before they escalate.
In addition lines of communication need to be clear and responsibilities explained and understood, and any small issues can be quickly resolved before they escalate.
You never see your cleaning area manager
Cleaning area or regional managers should be regular visitors to ensure the contract is running well.
Prescheduled client meetings are the perfect way to discuss service and delivery, and plan for upcoming events or office changes.
Regular quality and compliance audits should be done during these meetings, ideally with the client in attendance. All results will then be fed into the site Key Performance Indicators (KPI’s) which should be reviewed at least quarterly with you.
This is also an opportunity for mangers to review onsite equipment, check stock ordering and amend staff shifts to cover holiday.
Poor communication and slow response time
You shouldn’t have to wait days to get a response from your provider for something that you need. If they take several days to respond to emails or calls, and repeatedly fail to follow up or progress specific issues, then it’s definitely time to consider change to one that can communicate and respond in a timely manner.
Re-occurring staff issues, especially around payroll
Nothing annoys and demotivates cleaning staff more than incorrect pay, especially if payroll errors are made time and time again.
This comes down to accuracy with timesheets and communication between supervisors or managers and head office. Any pay queries that are escalated to managers or head office should be dealt with and resolved as a matter of urgency, ideally within 24 hours.
Paying the correct amount at the correct time should be the priority of every cleaning company.
TemcoUK Facility Services is a professional commercial cleaning contractor – change to us!
Established in 2001, Temco is an expert in commercial office cleaning. We understand that as businesses adapt to hybrid working, so too do our cleaning schedules need to adjust to reflect the changing landscape.
Our cleaning managers are experienced and we have a stable team. This gives you consistency, reassurance and expertise for the management of your contract. We specialise in cleaning, and tailor our office service to meet the unique requirements of your business, whatever days you work and whatever your office occupancy.
Our comprehensive list of services covers everything including office window and carpet cleaning, washroom services and pest control.
If you would like further information please contact us on LinkedIn, email hello@temco-services.co.uk or call us 01895 520370.