Commercial Cleaning Roles and responsibilities

Daily office cleaning contracts need an organized staffing structure to ensure adherence to a specification.  Typically these roles are cleaning operatives, day house keepers and supervisors.  Larger sites will additionally include a site manager to manage and oversee the cleaning team.  Ultimately these roles report to area or regional managers.  In this blog we look at the differences and in these roles and responsibilities.

Cleaning roles and responsibilities - Creating an effective management structure

Establishing the contract management structures means defining responsibility for who will do which roles and how often.  This is critical to ensure that all elements of the client cleaning specification are undertaken in the right way at the right time.  A key element is contract management, including conducting regular quality audits and health and safety compliance via cleaning RAMS.

Cleaning Operatives

Cleaning operatives carry out cleaning as per the daily work schedules from the contract specification.   To minimize disruption they will usually work out of hours, for example early mornings or in the evenings.

General cleaning duties are varied but often include:-

  • Sweep or mop hard floors
  • Vacuum carpeted area
  • Empty bins
  • Sanitise touch points
  • Clean & sanitise desks, chairs, furniture and glass as per work schedule
  • Clean skirting boards, windowsills and ledges

Day House-Keeper

The main purpose is to keep areas clean, safe and well maintained during the day in line with the cleaning specification.  Their presence lifts the profile of cleaning and provides confidence to staff that their office is safe and hygienic.  Examples of their duties are:-

  • Clean and Sanitise High Contact communal areas throughout the day eg
    • Door handles and stair handrails
    • Tables & chairs
    • Kitchen appliances, work surfaces and taps
  • Clean and Sanitise Washrooms throughout the day eg
    • Door handles & locks
    • Counter tops
    • Ensure area is clean and checked through busy lunchtime hours
  • Refill dispensers
    • Toilet rolls
    • Paper towels
    • Soap & sanitiser
  • Managing requests for reactive and proactive cleaning
  • Help with hospitality duties to support the FM team
  • Providing cover where required


A Supervisor has responsibility for working to agreed work plans to meeting contract requirements.  They maintain clear lines of communication between the client, managers and the cleaning team.  Supervisors may be working or non-working, depending on the site requirements.  They are responsible for implementing the site operating plan and their duties typically include: -

  • Organise daily work schedules, and co-ordinate the cleaning team
  • Accurate recording of staff timesheets and communicate with area manager re payroll
  • Manage / Order stocks of consumables and cleaning products, and maintain equipment
  • Providing cover for sickness and absence
  • Lead and motivate staff to maintain consistent service levels
  • Check the cleaning in all areas are up to the required standard as per the cleaning specification

Site Cleaning Manager

Larger sites may also employ a Site Cleaning Manager.  Their role is to effectively manage and develop the contract and ensure service level agreements are being met at all times.  A key part of this is to continually seek creative solutions to improve productivity, efficiency, and service.

Duties will include:-

  • Being the main client point of contact
  • Developing, managing and motivating cleaning staff
  • Managing stocks of cleaning materials and equipment
  • Ensuring contract is adequately resourced, recruiting staff as necessary
  • Ensuring staff training is up to date
  • Monitor health and safety performance
  • Monitoring periodic work
  • Deal with staff performance and attendance

Area, Regional and Operations Managers

Ultimately onsite cleaning roles report into an area, regional and or operations manager.  Their role is to provide support and development and ensure that  every level is supported by the one above.  They will be focused on delivering consistent and reliable cleaning across all contracts and looking to incorporate innovation and improvements.  Responsibilities include:-

  • Ensure that SLA’s and KPI’s are achieved and exceeded
  • Budgetary control
  • Ensuring quality and compliance audits are conducted and shared with clients


TemcoUK Facility Services – providing clarity and transparency on cleaning contracts

Established in 2001, Temco is a professional and trusted contract cleaning provider.  Passionate about delivering outstanding service, we work in partnership with our clients to ensure we staff our contracts correctly and that the structure is in place from the outset.  We offer clients full transparency and compliance on the service we offer and work collaboratively to create tailor-made solutions.

If you are fed up with cleaning companies that promise the earth and deliver only disappointment then please give us a call 01895 520370.  Our service is reliable and consistent and we create bespoke cleaning schedule to fit your business perfectly.